ÇELEBİ HAVA SERVİSİ ANNUAL REPORT 2024

65 Çelebi Ground Handling 2024 Annual Report Compliance Status Principle Yes No Partial N/A Explanation Related Report/Link C1.9 Discloses studies within the scope of social investment, social responsibility, financial inclusion and access to finance. X Relevant information has been shared in the Ethical Conduct principles section under the Information main heading on our Company’s Çelebiyatirimci website and in our 2024 Annual Report under the Reports and Presentations main heading. C1.10 Organizes information meetings and training programs on ESG policies and practices for employees. X Relevant information is shared in the Environment and Sustainability section of our Annual Report, available at http:// celebiyatirimci.com/ en/yazi.php?id=12. C2. Stakeholders, International Standards and Initiatives C2.1 Establishes and discloses a customer satisfaction policy for handling and resolving customer complaints. X While our Company has established systems for handling and resolving customer complaints, our Board of Directors is currently conducting studies and assessments to develop a customer satisfaction policy that will be publicly disclosed. C2.2 Discloses information about the communication maintained with stakeholders (which stakeholders, topics and frequency). X The studies of the Board of Directors on this topic and their assessments of public disclosure continue.