ÇELEBİ HAVA SERVİSİ ANNUAL REPORT 2024

15 Çelebi Ground Handling 2024 Annual Report Talent and Career Management The purpose of the Talent and Career Management activities is to provide a candidate pool at Çelebi for placing candidates in positions within Çelebi Ground Handling which match the expectations of employees with those of the Company. Between 2009-2024, a total of 24 senior managers were trained for service in critical positions in ground handling services and cargo operations in Mumbai and Delhi in India, in Hungary and in Frankfurt. Within this context, in all our companies; - career maps are established in accordance with previously set up competency and qualification scales, and the training and rotations necessary for each career step are continuously monitored. - a backup policy is developed for critical positions. The Talent Management process has been designed to ensure a more systematical career management function in the Head Office, Regions and stations, and Talent Committees have been created. These committees have the following general purpose; - To provide realistic backup planning - To assign the right employees for critical roles - To be able to assign, develop and follow high caliber employees - To review and check the employee profile Opportunities for promotion or rotation are offered to employees within internal assignment criteria. When there is a need for positions, these are first announced to Çelebi Ground Handling employees. Our employees are given priority in the evaluation process. Training Work on training and developing programs has been organized at different levels to identify where there is room for improvement in terms of enhancing the knowledge, skills and behavior of Çelebi’s employees as required for their assignments, to develop and fulfill their potential and advance it further and to prepare all employees for the responsibilities of future. For supervisor positions, which are the first stage of management and for Supervisor candidates, the “New Manager Program” has been put into operation. This program includes Management Skills Training and intra-corporate department presentations. Within the scope of the “Field Leadership Development Program”, “Leadership” and “Conflict Management and Difficult Dialogues” trainings are given to all managers at the foreman level and above who work in Operations. The Human Resources Directorate annually plans the personal, professional and leadership development trainings. The personal and professional development trainings are identified and included in the plan as a result of the Performance Appraisal and Talent Management Project conducted annually throughout the Company. Çelebi Academy is responsible for managing the mandatory sectoral training programs for those employed in operational roles as identified by national and international aviation authorities, for managing the development processes that are necessary for enabling the organization to achieve its operational targets, for creating the infrastructure necessary to ensure employees’ development with respect to operational aspects, and for coordinating and running all the processes related to the training department. For the mandatory refresher trainings included in the Training Instruction of the Civil Aviation General Directorate and in the General Directorate of State Airports Authority’s (DHMİ) Driving on the Pat Areas Guidelines, e-learning project works that will provide remote access were completed and are being implemented successfully. A total of 17 training modules, including Ramp Safety and Apron Rules Refresher, Passenger Services Refresher, Travel Documents Refresher, Driving on the PAT Areas Refresher, Transfer of Disabled Passengers Refresher, Pushback-Head Set Refresher, Ramp Equipment Operation Refresher, SMS (Safety Management System) Refresher, SMS (Safety Management System - Refresher for Practitioners), Course-1 Security Awareness Basic and Refresher, Ramp Cleaning Refresher, Course-5 Ground Handling Passenger Security Refresher, Course-6 Ground Handling Baggage and Cargo Security Refresher, Course-9 Aircraft Cleaning Security, Course-10 Basic Cargo Security Refresher, Amadeus Altea FM and Excellent Customer Service and Dealing with Difficult Passengers trainings were included in the e-learning program, and they were put into use following approval from the related authorities. Furthermore, Global Orientation and Çelebi Code of Ethics e-learning module has been brought to completion and trainings were assigned to employees.