CELEBI GROUND HANDLING 2023 ANNUAL REPORT

62 Çelebi Ground Handling Inc. 2023 Annual Report Compliance Status Principle Yes No Partial N/A Explanation Related Report/Link C2. Stakeholders, International Standards and Initiatives C2.1 Establishes and discloses a customer satisfaction policy for handling and resolving customer complaints. X While our Company has established systems for handling and resolving customer complaints, our Board of Directors is currently conducting studies and assessments to develop a customer satisfaction policy that will be publicly disclosed. C2.2 Discloses information about the communication maintained with stakeholders (which stakeholders, topics and frequency). X The studies of the Board of Directors on this topic and their assessments of public disclosure continue. C2.3 Discloses the international reporting standards embraced in its reporting. X In the Financial Statements and Reports Explanations section of our Annual Report, we disclosed the international reporting standards embraced in our reporting. Relevant information is shared in the Explanations Related to Financial Statements and Reports in our Annual Reports at http://celebiyatirimci. com/en/yazi. php?id=12. C2.4 Discloses the principles embraced in relation to sustainability, international organizations, committees and principles that it is a signatory or member of. X The studies of the Board of Directors on this topic and their assessments of public disclosure continue. C2.5 Makes improvements and concrete efforts to qualify for inclusion in sustainability indices of Borsa İstanbul and/or international index providers. X The studies of the Board of Directors on this topic and their assessments of public disclosure continue. D. Corporate Governance Principles D1 Seeks stakeholders’ opinions when determining the measures and strategies in relation to sustainability. X The assessment of the Board of Directors on the studies under this headline continues. D2 Works on raising awareness of sustainability and its importance through social responsibility projects, awareness activities and training programs. X Relevant information is shared in the “Social Responsibility” section of the Annual Report. Relevant information is shared in our Annual Reports at http:// celebiyatirimci.com/en/ yazi.php?id=12. SUSTAINABILITY REPORT