CELEBİ 2021 ANNUAL REPORT

16 Çelebi Ground Handling Inc. 2022 Annual Report Social Responsibility Çelebi Ground Handling offers comprehensive support to the aviation industry through Erzincan Binali Yıldırım University Ali Cavit Çelebioğlu School of Civil Aviation. Established in 2008 and operational since 2010, the school plays a crucial role in providing qualified personnel to the sector. In addition, Çelebi Ground Handling has made significant contributions to the aviation industry and education. The Company offers IATA-approved training modules that are facilitated by experienced instructors and supported by seminars. These modules provide valuable insights to the industry. Additionally, the Company offers scholarships to 10 students, as well as internships and employment opportunities during the summer term. Furthermore, in alignment with the targets of the Human Resources department, a distinct target is set to monitor the proportion of graduates and students from civil aviation departments in the recruitment and overall employment process, and the employment rate of civil aviation department is increased each year compared to the previous year. The process involves fostering cooperation by providing support for career days, congresses, seminars, and training projects organized by aviation professional organizations. Organizational Development Activities Employee Satisfaction Applications In order to enhance employee satisfaction, an annual Employee Engagement and Experience Survey, which is accessible to the participation of all employees and is organized annually by an independent company, is conducted. Upon completion of the survey, action plans are developed through the facilitation of over 30 workshops across various focus groups, with the involvement of employees from all levels and departments. Under the leadership of the consultant company, action plans are prioritized and followed up. The result of the Employee Engagement and Experience Survey conducted in 2022 was 69%, an increase of 2 points compared to the previous year, with an action completion rate of 80%. Regulation Work In addition to the HR and Training Regulations established and used, regulations on operational and other issues continue to be created and revised with the projects that will be carried out jointly for the issues needed. Organization Work The Company ensures that the organizational structures are rendered effective and standardized in accordance with the requirements, and organizational changes are monitored and published. Work on determining hierarchical levels and revising the roles according to the prevailing conditions are the primary issues of the HR policies. Communication With the aim of creating participative management and a secure working place for employees and to meet the requirements, personnel are informed of the Company’s financial status, wages, career opportunities, training programs, health policies through meetings held and every opportunity is taken to send such messages. The suggestions, complaints, opinions and comments received from employees serves as a starting point for the required work. Occupational Safety Our Company has a management system that provides a secure and healthy work place for its employees and which uses risk evaluation to determine the risks and dangers employees may face, and which takes precautions, develops activities to reduce these dangers and risks in line with the requirements set out in labor law. The system’s OHS performance is continuously tracked where OHS aims are put into practice with management programs. Furthermore, our 30 stations and the Head Office hold the OHSAS 18001 certification. Social Activities & Internal Communication The Çelebi anniversary and seniority ceremonies, which are held at the Head Office and all our stations in honor of employees completing 5 years of service - and for each 5 years of subsequent service - are organized yearly at the Head Office and our stations. The ceremonies for presenting plaques continued to be organized in 2022 as well. BOARD OF DIRECTORS 2022 Annual Report