ÇHS AR21-ENG-030622

15 Çelebi Ground Handling Inc. 2021 Annual Report The Talent Management process has been designed to ensure a more systematical career management function in the Head Office, Regions and stations, and Talent Committees have been created. These committees have the following general purpose; - To provide realistic backup planning - To assign the right employees for critical roles - To be able to assign, develop and follow high caliber employees - To review and check the employee profile Opportunities for promotion or rotation are offered to employees within internal assignment criteria. When there is a need for positions, these are first announced to Çelebi Ground Handling employees. Our employees are given priority in the evaluation process. Training Work on training and developing programs has been organized at different levels to identify where there is room for improvement in terms of enhancing the knowledge, skills and behavior of Çelebi’s employees as required for their assignments, to develop and fulfill their potential and advance it further and to prepare all employees for the responsibilities of future. For supervisor positions, which are the first stage of management and for Supervisor candidates, the “New Manager Program” has been put into operation. This program includes Management Skills Training and intra-corporate department presentations. The Human Resources Directorate annually plans the personal and professional development trainings. The personal and professional development trainings are identified and included in the plan as a result of the Performance Appraisal and Talent Management Project conducted annually throughout the Company. Çelebi Academy is responsible for managing the mandatory sectoral training programs for those employed in operational roles as identified by national and international aviation authorities, for managing the development processes that are necessary for enabling the organization to achieve its operational targets, for creating the infrastructure necessary to ensure employees’ development with respect to operational aspects, and for coordinating and running all the processes related to the training department. For the mandatory refresher trainings included in the Training Instruction of the Civil Aviation General Directorate and in the General Directorate of State Airports Authority’s (DHMİ) Driving on the PAT Areas Guidelines, e-learning project works that will provide remote access were completed and are being implemented successfully. A total of 11 training modules, including Ramp Safety and Apron Rules Refresher Training, Passenger Services Refresher Training, Travel Documents Refresher Training, Driving on the PAT Areas Refresher Training, Transfer of Disabled Passengers Refresher Training, Pushback-Head Set Refresher Training and Ramp Equipment Operation Refresher Training, SMS (Safety Management System) Refresher Training, SMS (Safety Management System – Refresher for Practitioners), Course-1 Security Awareness Basic and Refresher Training, were included in the e-learning program, and they were put into use following approval from the related authorities. Furthermore, Global Orientation and Çelebi Code of Ethics e-learning module has been brought to completion and trainings were assigned to employees. In addition, KVKK (Personal Data Protection Law), ISO27001 and Waste Management training programs that employees are obliged to take under other applicable legislation are being prepared in the form of e-learning training modules and assigned to relevant employees. Our Company’s employees have actively used the Çelebi distance-school application with great interest. Joint training programs and operational trainings specific for the relevant department that they work in are assigned to each employee. The use of our mobile application which aims to support our classroom training modules, to keep the employees up-to-date, and let them consolidate the information they receive successfully continued. All training reports can be accessed over the SAP system. Çelebi Academy prepares periodic training budget planning and reporting based on these records. All operational technical training is provided by internal trainers. All documents, training modules and exams used in the training are updated every 2 years under the revisions carried out with internal trainers, and this is announced. In the January-December 2021 period, training per person was 6.2 days (2019: 5.3). In 2020, in addition to classroom training, 37 different e-training programs were produced, 27 of which were operational, and online training per person was 520 minutes. During 2021, 42 different e-training programs were produced, 26 being operational.